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Our Most Frequently Asked Questions

WHAT IS YOUR RETURN POLICY?

At Prestige Fashion UK Ltd, we stand behind our products 100%. All items purchased at Prestige Fashion carry a 14-day money back, if a product is damaged. If you find there is a product you do not want, please Contact us and we will assist you with the return of that merchandise. We encourage our customers to inspect the contents of the package(s) as soon as the order is delivered to ensure that you have plenty of time to take advantage of our 14-day money back guarantee. We will be unable to issue any type of refund after our 14-day guarantee has expired.

Upon receipt of your return, it takes us 10-15 business days to process your return and credit your account. The credit will be processed against your original form of payment. We will notify you via e-mail once your return has been processed.

Free Return Shipping

Prestige Fashion will pay for the shipping fee associated with authorised domestic returns. Please contact Customer Service to ensure that your return has been authorised. Please note that the original shipping charge is non-refundable.

For International return questions, please contact Customer Service.

WHAT ARE YOUR SHIPPING RATES?

First orders to be shipped within the United Kingdom are capped at the shipping Price £3.95. So you can purchase as much as you want not worrying, that the shipping price will increase (valid for UK shipments only).

Domestic Shipping Costs

Our shipping costs are based on the amount of the order. Please refer to the chart below. Prestige Fashion uses a ground carrier to ship your order.


Shipments within the UK  

Order TotalShipping Total
Swatches/Samples Free
 £0 - £149.99 £3.95
 £150 and over Free (Limited Offer)

For a Limited time only we are offering Free Postage & packaging on all orders placed within the UK Mainland


Shipments within the EU 

Order TotalShipping Total
Swatches/Samples Service not available
 £0 - £249.99 £10.95
 £250 and over Free


International & Worldwide Shipments

Order TotalShipping Total
Swatches/Samples Service not available
 £0 - £299.99 £17.95
 £300 and over Free


HOW DO I CHECK THE STATUS OF MY ORDER?

Only registered customers can check order status on-line. If you are a registered customer, click here. All customers will receive an e-mail advising you when your order has shipped.

WHAT IS YOUR PRIVACY POLICY?

We at Prestige Fashion are committed to protecting your privacy. We do not sell, trade or otherwise share your personal information with anyone for any reason.

WHEN CAN I EXPECT MY ORDER?

Your order is important! We are committed to shipping it to you within two working days of receiving it (excluding weekends and holidays.) Actual delivery time will vary based on the number of days it takes the carrier to deliver from our warehouse.

WHAT ARE YOUR PAYMENT METHODS?

We accept all major credit cards: Visa, Master Card, Solo/Switch & American Express

We also accept PayPal and personal cheques. Please note on Paypal and personal cheques your order will not be processed until we receive payment. Personal checks over £100.00 will be held for clearance before order is shipped. This may add 7-10 business days to your delivery time.

DO YOU PROVIDE FREE FABRIC SWATCHES?

Yes, We  provide up to 3 free fabric samples. To order your free samples Click the "Order Swatch" icon, Provide us with the details of the samples required, your Name and Full address Swatch Icon

DO YOU HAVE A CATALOG?

Since our inventory changes daily, we do not offer a printed catalog at this time. All of our fabrics can be found on our web site with a picture, price, description, and in most cases you can order a swatch. Everything you need to know is right at your fingertips.

DO YOU HAVE A PHYSICAL STORE?

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Thursday 23 February, 2012  |  Copyright © 2012 Prestige Fashion UK Ltd  |  Website designed by: Frooition.com